It's not often we get surprised, but after a customer sent us a copy of what they wrote in their BBB nomination of us, we were left a bit speechless and immensely grateful.
Grateful that we have had, and continue to have, a meaningful impact on our community.
Grateful to be able to give back to a community that has given so much to us.
Grateful to be part of such a wonderful city that recognizes Luv-A-Rug is not just carpet cleaning and area rug restoration experts, but also a business that really cares.
So, here is what was said to have Luv-A-Rug Nominated for a BBB Torch Award...
I am pleased to recommend Luv-A-Rug Carpet Cleaners for the BBB Torch Award for Ethics.
Their exceptional dedication to ethical business practices, ongoing community service, excellent communication, and high standards make them a standout candidate for this recognition.
As a grade 2 teacher in Victoria, I have personal experience with Luv-A-Rug's commitment to community service.
In July I took my filthy classroom carpet to be professionally cleaned and was stunned to learn they are still providing free cleaning for Victoria's public school carpets.
For years now their provision of free carpet cleaning for school carpets reflects their genuine desire to give back and improve the spaces where learning takes place.
By enhancing the cleanliness and hygiene of educational environments, Luv-A-Rug demonstrates a strong commitment to the well-being and development of Victoria's young students.
This ongoing contribution to the community showcases their ethical values and dedication to making a positive impact beyond their business interests.
A large part of Luv-A-Rug's success lies in their excellent communication and reliable service.
Every interaction with their customers is marked by transparency, clear information, and attentive listening.
Every person I dealt with in their office had a friendly and genuine interest in making sure I was well taken care of.
Their commitment to engaging promptly and effectively with customers is a testament to their ethical business ethos.
Proprietor Stephen 'Dusty' Roberts deserves special recognition for his personal attention to customer service and commitment to maintaining high standards. I truly appreciate the time he took to make a personal connection with me as a client.
His hands-on involvement in the business reflects his passion for delivering exceptional service, and his dedication to ethical values sets a strong example for his team.
Under his leadership, Luv-A-Rug thrives as a business that places customer satisfaction and ethical conduct at the forefront of their operations.
In conclusion, Luv-A-Rug Carpet Cleaners is an outstanding candidate for the BBB Torch Award for Ethics.
Their ongoing free carpet cleaning for schools, showcases their commitment to making a positive impact in our community.
The combination of excellent communication, reliable service, and Stephen 'Dusty' Roberts' personal commitment to high standards positions them as a beacon of ethical business practices.
Their exemplary conduct and dedication to bettering their community make Luv-A-Rug truly deserving of this accolade.
Carolyn Howe
Having Luv-A-Rug Nominated for a BBB Torch Award in truly an honor and we thank Carolyn for her wonderful words!
