Testimonials

Our rugs are all 5 years old and were in need of their first cleaning.

We have no pets or children, so they weren't stained but definitely needed brightening up.

Despite the pandemic, delivering and picking up our rugs was no problem at all. The results were excellent, and the rugs all look new again. We have dealt with Luv-A-Rug for about 20 years and have always had very good service.

Luv-A-Rug came to our home to provide an estimate for our 3 Persian rugs and picked them up for cleaning that same day. The rugs required thorough cleaning and we also opted to get the moth-resistant treatment. The estimated time for the service was accurate and we liked the convenience of the pickup and delivery service, and the cleaned rugs look great and exceeded our expectations. We went with Luv-A-Rug because we had heard good things about them and after using their services, we would highly recommend them. They are so knowledgeable about the types of rugs we have and knew the best way to treat them. It was an excellent experience and results.

Brought in our living room area rug for cleaning.

I have used Luv a rug in the past and would highly recommend them! Dusty is great to deal with as well!

Thank you Dusty for coming to our rescue.

What initiated our call for help was getting our huge Persian rug cleaned & sanitized of residue fecal matter.

The rug is like new and looks magnificent. Because of that kind of service, we had the rest of our rugs (about 13 years old) also cleaned & sanitized.

We cannot give enough praise to Dusty and Luv-A-Rug Services. He worked delivery around our schedule and submitted a fair price for services required.

We Highly recommend this company and their service...

Thank you for doing such a good job of binding and cleaning our beautiful art deco Chinese rug.

You did much more than that in that you were able to identify and advise on what should be done to bring it back to it's former glory.

it is looking absolutely splendid now and we are more than pleased with the result

Great! Rugs came out like new and the repair was seamless !

I have been taking rugs to Dusty for years now and always had a educational and fun experience.

So I decided to take a small Bukhara rug in for opinion as to its worthiness to clean. I purchased it for small price at a garage sale at least 25-30 years ago and my brother who just passed away, had it for the last 17 years.

Needless to say, it is now a vibrant and newly bordered rug sitting in front of our hearth and in a place of prominence.

Thanks to Dusty, his advice and experience paid off and this little rug will love on for many decades.

My rug is just like new. Thank you for the good job.

We have used Luv-A-Rug many times because they are very good at what they do, are very responsive to queries, and absolutely dependable.

Thank you for making our rugs beautiful once again.

My area rug came back looking better than when I bought it & Dusty delivered it! How nice was that, totally unexpected…thanks😊

We have an 8ft by 10ft Nepalese wool area carpet which has never been cleaned in the 20 years we have owned it.

It had no stains, damage prior to calling Luv-A-Rug but it was in need of cleaning. We originally contacted "Consider It Clean" for a quote and they advised they no longer clean area rugs and referred us to Dusty at Luv-A-Rug.

We called Dusty; he gave us a date and time to come to the house for an assessment. He came the date and time and called us to give us a head's up of his arrival. He was also combining services for others living in our area.

We instantly felt confident in his ability to perform; his written quote was reasonable and the timeframe for doing the work was also reasonable.

The service of having someone pickup the rug and return it was most helpful. Dusty is very knowledgeable and personable. We are very pleased with the service, will use it again and will also recommend it to others.

We recently had three Oriental carpets cleaned and one repaired by Luv-A-Rug and they did an excellent job.

We chose them based on the positive experiences of several friends who had their carpets cleaned by this company.

None of these carpets had been cleaned recently and were looking very worse for wear - dull and flat, plus had been attacked by moths.

Dusty, the owner, picked them up from our home and delivered them once cleaned.We are absolutely thrilled by how beautiful they look - just like new, even the very old antique runner!

The colours are rich and the pile is soft and thick. The repair on the runner was expertly done. They were also treated with a moth repellant.

We would recommend Luv-A-Rug unconditionally! And do have a look at the video on their website to get a full appreciation for their very thorough cleaning process!

My brother, while settling an estate, had several rugs cleaned and repaired at Luv-A-Rug.

They all turned out beautifully, so I took my red hand knotted Chinese rug in for cleaning. I picked it up and it looks amazing!!

The red is as rich as when I bought it 20+ years ago. One of the corners needed a minor repair to the binding, and it is in visible from the front. I am very happy with the work done at Luv-A-Rug, and would certainly recommend them for any carpet cleaning/repairs

Dusty was very friendly, knowledgeable, and I had my rug home clean and repaired in less than two weeks.

Expert care and service.

My wool rugs (one stained by the cat) look terrific. Would always recommend them.

Luv-A-Rug and Dusty were amazing!

Dusty's service and communications with us were outstanding, we were quite worried about the stain our dog left on a friend's nice wool carpet, and he kept us in the loop every step of the way.

The online livestream on YouTube is great, and we just happened to see it when they were cleaning our rug.

It's a fascinating process and we felt very reassured that the carpet was getting the best care available. The best part - the stain and contamination are completely gone!

Thank you Dusty and Luv-A-Rug for the professional and awesome service.

Oh my goodness! It’s like having new rugs again.

We have two dogs, One which has gone through the puppy phase and the other which is going through a geriatric phase. Needless to say the carpets had become quite stained, smelly and dingy, even from dirty paws.

Dusty and his crew got our carpets (both wool and silk thread) bright , fresh and new again!

Perfect timing for Christmas to be able to sit on the rugs and open presents!!

Thank you! You guys are awesome and I will definitely keep you as my #1 carpet company!

Thank you for your very good service, pick up and delivery.

The rugs were cleaned and mended and I appreciate the discount and the work of your employees. I would not hesitate to recommend your service to anyone.

Thanks again and I look forward to using them in my new apartment soon.

This company has excellent service; pick up was quick and so was home delivery.

The rug had pet issues and now it is so clean & fresh.

Such a hospitable company to deal with and most certainly recommend them.

It was such an easy experience. Give them a try folks.

Thanks to Dusty for everything.

My area rug had just your basic grime on it.

Dusty came by and picked it up, and also folded up the underlay. I received the rug back in excellent condition; the cleaning had been done expertly and the colours returned to their previous brilliance. Please note that the rug is nearly 40 years old.

Dusty is a pleasant and cheerful man who has a good community spirit. His business has donated rug cleaning services to charitable causes. I heartily recommend Luv a Rug.

Dusty came and picked up my two Persian rugs..one large from the dining room..and one from the study.

I had read about “Luv a Rug” in the Oak Bay paper..and moth damage. Dusty explained to me about the moths..also their cleaning process. The rugs were returned, cleaned and treated...colours look amazing..very efficiently replaced. Excellent service..so appreciated...For certain would recommend them to my friends and colleagues.

Excellent service. Our rug looks like new. Thanks very much!!

When searching for the very reliable LUG-A-RUG to clean my rugs after some years - The LUV-A-RUG name kept popping up.

So I Called - are you the same people? YES !!

Good stuff. Dusty and crew, took away three major middle eastern large rugs. Gone for three weeks during the summer - we actually enjoyed the bare wood floors during the hot spell.

We are thrilled with the deep cleaning and new colours revealed, and restoration work on edges that were slightly worn.

Cleaning takes some time to be done correctly - do it.

I was extremely happy with the service we received at Luv-a-rug. Super friendly and very customer focused - plus a nice clean rug 🙂

Luv-A-Rug has washed carpets for us in the past.

Our hand-knotted Nepalese living room rug needed a refresh -- it came home bright and clean, perfectly dry, and with no odour or artificial scent.

The pickup and delivery service was excellent (10 x 13 heavy carpet) -- care was taken not to damage any furniture, etc. when removing/returning the carpet.

Luv-A-Rug does a great job all-around.

I have a cream coloured Indian rug that hadn't been cleaned in years. There was accumulated stains from foot traffic and recent pet stains. Service was fast, friendly and the final effect was a carpet that looked and felt like new. I have used Luv-A-Rug in the past (many years ago) and would definitely use them again and recommend them to anyone needing their services. Thanks for a great experience.

Very knowledgeable , quick, and friendly service.

This was my second area carpet I brought in to be cleaned. It had various stains from general usage and had not been cleaned for years.

Very happy with the result as the colours are brighter and the stains are gone. I also appreciated you keeping the carpet for me while I was away for a month.

I will definitely recommend Luv a Rug . Thank you!

I wholeheartedly recommend Luv-A-Rug to anyone looking for fast, attentive, knowledgeable rug cleaning.

New to Victoria, I had been thinking about having my Belgium area carpet cleaned when I walked by Dusty and his wife enjoying dinner at Willows Beach.

The truck caught my eye, and within a week Dusty had given me a solid quote and picked up my carpet. It returned sooner than promised -- beautifully cleaned with colours restored to their former brightness. Outstanding customer service, masking, and good cheer. What more can you ask during a pandemic?!

I highly recommend this business! Dusty is highly knowledgeable about rugs and offer a very professional and friendly experience. If you have few rugs that need cleaning, they even pick up and drop them off once cleaned. If you love your rugs, it’s worth every dollar.

I was given a dog bed filthy and with some seams that had come undone. Not only did Luv a Rug do a superb job on the cleaning but also repaired the seams. I would recommend Luv a Rug without hesitation, the service was excellent.

My dog loves his bed. A huge thank you to Luv a Rug.

Love a rug has taken very good care of my treasured British Indian rug over the past several years.

Although I’ve had it over 40 years every time it’s returned to me from love a rug it is refreshed and renewed soft and smelling sweet. I would not hesitate to recommend love the rug and will continue to use them myself in the future.

Took 8 x 9 area rug into the business. They unloaded it for me. It was soiled from a few years of use, but not super dirty.

They loaded it into my vehicle when I went to pick it up about 2 weeks later. At home I noticed a stain covering roughly one foot of the edging in one corner, so I phoned. "Dusty" picked up the rug from my home, very apologetic, and returned it 3 days later. Showed me the underside from where the stain had run, but still apologizing for not noticing it before. The rug looks great. Thanks "Dusty", and if we need other rugs cleaned we will be back.

Made my white area rug white again after the dog coloured it, nuff said, outstanding!

Would definitely use their services again.
Cheers, Barrie

Efficient friendly service, rugs cleaned very well, in a short time. Thank you!

We have a 8 x 10 Indu-Persuan area rug that we purchased from Jordan's in 2014.

The rug was used in our main living area and definitely needed a cleaning. We used a local company with which we have been very happy with in the past - they were extremely good at wall-to-wall and carpeted stairs. But when the rug was returned, we were very unhappy with the it's condition - lots of areas unevenly cleaned and mottled looking.

I was referred to Luv-a-rug by Jordan's and we are thrilled with the results. The rug looks like the day we bought it ! We would not hesitate to recommend Luv-a-rug unconditionally and in fact have already suggested them to two friends.

I took both a rug and a piece of luggage to be cleaned.

The rug came out wonderful but the best part was the cleaning they were able to do with my 20 year old suitcase. It has traveled all over the world and never a problem until we returned from this last trip from Asia. Not a problem with the airlines but with BC ferries! It was absolutely filthy.

I tried to clean it myself with all types of cleanser but with no success.

So we saw that Luv-A-Rug did luggage on the web site showing top rug cleaners.

Well, they did a fabulous job. Very happy . Thank you.

I have a lovely Persian rug that I bought in Pakistan 35 years ago. It has had it's fair share of traffic and vacuum cleaners. I had it cleaned a few years ago and was very disappointed with the job. The lovely fringe on each end was still dingy looking and it made me wonder how clean the whole rug was. My experience with Luv-A-Rug was the complete opposite. The fringe is bright and clean and the colours in the rug have been rejuvenated. I would strongly recommend them - and already have!

Dear Dusty and Staff, we are delighted with the look of the carpets that we brought in for cleaning recently.

My Turkish carpet was dirty and very dull and now the colours are vibrant and beautiful again. The small carpets also look like new and are lovely to look at and walk on. I was about to toss my white carpet but I am glad I did not. It looks like new again too and is not taking up space in the landfill.

Many thanks. I will have another carpet for you to clean after Christmas. Sincerely, Barb D

I had 2 area rugs and 1 hall runner, all could use the cleaning, once especially because of our cat, but we also just went through a Kitchen renovation, dust everywhere.

I had seen Luv-A-Rug ads but have never spoken to anyone who had used them.

The rugs look amazing, all look brand new, especially the one that had the cat problem.

I have already told some friends about my experience, and will tell more.

Easy drop off, and easy pick up. Thank you very much for your great service.

A note of praise for Luv-a-Rug.

We had used their service a few years ago for some auto carpets and small rugs, with complete satisfaction with quality and price.

During a recent house renovation we decided to have a very large oriental wool rug cleaned, the old-style fringe removed, and a new underlay cut to fit.

Luv-a-Rug did an absolutely outstanding job in every way: prompt pickup (no charge for pickup or delivery), accurate cost estimate, the contracted work done quickly, continued storage of the rug and underlay for an extra 3 weeks while waiting on the renovations to be completed, delivery the day after being contacted, underlay and carpet accurately positioned in the room, and heavy furniture lifted back into place on the rug.

We are completely satisfied with all aspects of Luv-a-Rug services and would highly recommend the company.

In the meantime, we’re already planning to have the company next clean and repair a 80+ year old oriental rug.

Rand and Margaret Harrison

Victoria, B.C.

June 2020

While visiting my son, recently, he asked, with a chuckle, if I wanted an old, nearly fringeless, 9×12 Persian rug from his great-grandfather’s house.

It had holes an inch across, similar sized moth eaten patches and moth eggs littering the surface.

My son was joking and about to put it in the garbage but, I jumped at it!

I love restoring things and knew if it could be done that Luv-a-Rug was the place to take it.

The poor thing had probably never been cleaned properly.

The colours came up so vibrant and all the major damage has been repaired, seamlessly.

The cost was reasonable, I thought, and now the rug is worth several times what I paid. The beauty, not the value, of family history is the important thing.

Fast and friendly service, I am disabled so was pleased with the free pickup and delivery...

...they made my EXTREMELY dirty Persian Hamadan so Clean and beautiful I hardly recognized it...fantastic service I HIGHLY RECOMMEND LUV-A-RUG!

We have had numerous rugs cleaned by Luv-a-Rug and it is always a good experience. Steve and his staff are so pleasant and helpful. Our carpets look amazing and done at a great price. They really do make you feel special. Thankyou Luv-A Rug!

I would like to thank you for entirely removing the stains of a spilled cup of coffee from our light-colored Indian carpet, and bringing the whole carpet back to "as new" condition.

We are repeat customers and expected nothing less from you.

Sincerely Roy B.

Fantastic and friendly service. Met Dusty on his day off and he took delivery of our 2 carpets and also took time to explain their cleaning process.

Our 10-year-old Ushak was stained badly with red wine over a large area and Dusty was uncertain if the stains would come out.

The carpet now looks like new - colors are brilliant and no sign of wine stains anywhere.

The second carpet was unraveling on the sides and his repair work has made it better and stronger than new.

Very knowledgeable about carpets - origin and quality and outstanding cleaning service. Highly recommend Luv-A-Rug - 5 out of 5 stars.

Will not take our carpets anywhere else for cleaning.

I highly recommend Luv-A-Rug.

They have done a great job on my kitchen rug year after year. I like having a rug underfoot in the kitchen but it gets quite dirty.

The team at Luv-A-Rug have been able to bring it back each time I bring it in.

I had just moved into my new home, purchased a lovely shag rug for my living room.

3 weeks later I promptly spilled a thick, full 8oz. glass of blender drink on it. It took me hours to try and get the stickiness and smell out of it, and I do know how to do that from prior work with carpets. It took 2 days to completely dry with fans etc. The end result was not good, because it still smelled somewhat and I knew it would attract dirt like a magnet right from the get-go, as you could still feel the difference in texture compared to the other part of the rug.
I called Love-a Rug, Dusty had me bring it in right away. Even though he was swamped with current work with flooding damage to many other clients rugs, he was able to get mine back in a very short period of time. It was like the spill never happened. like new again.
I am exceedingly grateful for such good work, and now I have a place to go to for the next cleaning.
I do highly recommend Love-a-rug, and witnessed several other people picking up their finished rugs, they also were happy customers.
Thanks Rusty and your crew.
Sandra

This was the second time my two rugs came in for a cleaning and a mend.

Both times I have been very pleased. One rug was an oriental hall rug and the other a synthetic small one. The oriental had the ends mended the first time and the sides this time.

The smaller rug had the corners done.

Very pleased with the clean. By doing this every 2 years my rugs will be in good condition for years to come.
Thanks Luv-a-Rug

Absolutely recommend Luv-A-Rug!

Very happy with how clean and fresh my rugs are after Dusty and crew did their thing (Persian wool and a fluffy white shag polyester) . Thanks Luv-A-Rug!

We had and very large older Indian wool carpet given to us by my husband's mother and stepfather.

We rolled it out in our dining room and discovered the carpet had a number of old stains. A pet's minor foot injury added some blood stains.

We contemplated getting rid of the carpet. My sister recommended Luv-A-Rug.

Our carpet came back looking pristine and like a different carpet.

Dusty (Stephen) was friendly, knowledgable and in these still Covid times immediately put on his mask when entering our home, which I appreciated.

Thanks Dusty for everything. The carpet looks fabulous. I would highly recommend Luv-A-Rug.

We recently took a round wool Chinese rug and our hall wool runner into Luv-a-Rug, having done so before.

The rugs get a lot of wear because of where they are (the round one is in the kitchen). We couldn't believe how bright the colours are now, and how white the fringe on the Chinese rug!

It's amazing!

I would heartily recommend Luv-a-Rug to anyone considering having an area rug cleaned - you won't be disappointed.

Best,

Barbara B-F

Excellent job on cleaning my blue 5 x 8 British India wool area rug!

Looks brand new!

The new binding totally refreshed the worn and tattered edging.

Great service! Very knowledgeable and helpful. Thanks so much!

Excellent service: both pick up and delivery of several vintage Art Deco Chinese rugs.

Dusty was well informed and very interested in the rugs themselves.
The cost of washing and binding was reasonable and the carpets look great!

Awesome service and such a great result!

Our rug was really dirty and Dusty was able to get it sparkling clean without chemicals. Thanks so much!

I was very pleased with the cleaning and service at Luv-A-Rug.

I had an Indian hallway carpet cleaned for the first time since purchasing it at least 15 years ago. The carpet colours were so much brighter and the pile thicker after it was cleaned.

Dusty was knowledgeable, personable and thoroughly explained the cleaning process to me. The carpet was ready sooner than stated which was a bonus.

I would definitely recommend Luv-A-Rug and will be bringing in an area carpet next.
Thank you!

My light beige, wool pile, area rug had become dingy.

Luv-A-Rug returned it to me clean and fluffy. I highly recommend Luv-A-Rug for their excellent results and prompt, knowledgeable service. I will use the professional services of this company again.

My experience with Luv-A-Rug has been wonderful.

Upon arriving to the Victoria outlet, I was greeted by Shane, who willingly came out to my van to look at my older 4 x 6 ft. rug.

Within minutes, he had me all checked in professionally and suggested to me various options worth considering. One of those considerations was the binding added to my frayed rug edges, to be completed by Dusty.

Upon the delivery by courier to my home, I opened up the rug and what a difference! It now looks clean, polished with a shine and the edges are so neat, tidy and stream-lined. Beautiful.

I am so pleased and happy with Shane and Dusty, and all that they have done for me.

The rug now lies on the entrance flooring of my home, and it looks amazing! Thank you so very much.

I encourage anyone to use this excellent company and service. You will be pleased, guaranteed.

Great experience, 1st time at Luv-A-Rug, recommended by a friend up-Island.

Kitchen runner dingy from every-day use & entry rug also in need of a good cleaning.

Professional, friendly Dusty & Marten. Am recommending to friends & will certainly use them again.

Thank you for knowing what you are doing!

I brought in a precious rug which I inherited from a dear friend.

It was in great need of a cleaning as it was very soiled with ground-in dirt. Friends had recommended Luv-A-Rug so there was no question where to take it. I was not disappointed.

The rug came back so clean I hardly recognized it!

I'm sure they had to wash it numerous times given how dirty and neglected it was. But now I have a beautiful fresh rug to remind me of my departed friend and I thank the guys at Luv-A-Rug for doing such a great job!

First class is the only way to describe my experience with Luv-a-rug.

First, I was dealing with professionals whose knowledge and care of Persian rugs was enlightening.
Also advice given and taken by Steven Roberts ("Dusty") invaluable.

My precious rugs were returned after cleaning and once again made new thanks to a company who simply " ... knows what they're doing".

Thank you Luv-a-Rug.

Wasn't sure it was worth the $$ to get cleaned as it is a very low-end Wayfair rug.

So thrilled with the results. It was totally worth it!

I highly recommend Luv-A-Rug. Very courteous and professional.

Brought in a large light coloured area rug from our dining area that hadn't been cleaned since we bought it, several years ago.

Didn't have high expectations as there was some discolouration as well.

Rug was restored to its 'as new' state including original thickness, which we had forgotten about.

All in all, a very positive experience.

A lot I don't know about rugs.

Thankfully, Dusty and Shane know the rug universe, and are willing to guide their clients through it.

While getting some cleaned rugs delivered, we got into a useful discussion of rug sizes and placement that our interior decorator had avoided for some time. Very useful value-added for our household.

I brought a 5x7 rug into Luv-A-Rug hoping Dusty and his team could bring it back to life.

I had used Luv-A-Rug before with great results. I am sooooooo happy that the beautiful color is back. I would recommend Luv-A-Rug to anyone who cannot part with a rug they have and want the life put back in it. Thank-You

Julie

I have an Indo-Persian rug that was in need of a general cleaning.

Also, the fringe was worn out and the edges were frayed. Luv-A-Rug did an excellent job with the cleaning, the colours look vibrant again. The band that was applied to the edges to deal with the frayed parts looks like it was always there.

I was pleased with the friendly service and would definitely recommend Luv-A-Rug to my friends.

I really love my rug again.

Thank you for doing such a great job. It is in my living room and adds so much to the decor.

Because you did such a lovely job, I can enjoy the rug and my dog together -- I know that you will be able to clean it up at another time in the future.

Thanks again for a job well done.

Dusty was great to work with. He picked up our rugs, and delivered them so I didn't have to do the heavy work. They all came out fresh and very much cleaner and nicer than when we sent them. We can recommend Luv A Rug strongly

Service from Luv-A-Rug was exceptional: fast responses, great communication, but most important, a beautiful cleaning of my Chinese wool rugs. I was amazed at how white the fringes were, and the pile renewal and brighter colors were obvious.

I’m glad I made the choice to use Luv-A-Rug!!

We were very impressed with the service.

Our once beloved family rug had not been thoroughly cleaned for some time. The difference is truly remarkable now that the work has been completed. We have fallen in love with it all over again!

The care and experience of the Luv-A- Rug professionals were in evidence throughout the whole process. They gave great advice and delivered in every way.

I really appreciated the great service Luv-a-rug provided.

My very old and dirty rug was picked up and then later delivered back to me in much improved condition.

The colours are brighter now. Dusty provided information about its possible history and future care.

An initial concern was attended to very promptly. I highly recommend this specialized and friendly service.

When I moved to Victoria I wondered who I'd get to clean my precious rugs - having had a wonderful
company there.

A friend recommended Luv-A-Rug and I'm absolutely delighted with the company and highly recommend it to anyone who needs a superior service.

I first discovered LUV-A-RUG when one of my wool rugs developed a moth issue.

Dusty came, inspected, and confirmed the issue. He gave me a lot of great tips on how to get the most out of wool carpets (no beater bars!) And how to avoid moths taking hold.

Dusty cleaned and moth-treated our carpets and I haven't had a moth issue since. LUV-A-RUG has cleaned our wool rugs for years, and each time they are returned they feel brand new. It's like magic!

"Service from Luv-A-Rug was exceptional: fast responses, great communication, but most important, a beautiful cleaning of my Chinese wool rugs. I was amazed at how white the fringes were, and the pile renewal and brighter colors were obvious.

I’m glad I made the choice to use Luv-A-Rug!!"

We have a beautiful Persian rug that seemed to be wearing well in our dining room.

Then an unfortunate plumbing accident soaked a small section of the large rug and I was desperate to get it cleaned.

After researching on the internet and making a call to a local carpet cleaner, I was told to call Jordans (where I purchased the rug more than ten years ago). They referred me to Luv-A-Rug.

Dusty responded to my message quickly and arranged to have it picked up within a few days. Dusty kept in touch to make sure the rug was picked up and gave me a quote very quickly.

The rug was returned home within a few weeks.

The rug looks fabulous and it's free from any smells! Thanks to Dusty and his crew! I would definitely recommend Luv-A-Rug for any rug cleaning.

Dusty is a friendly, courteous individual who was very accommodating and helpful.

Dusty cleans classroom used carpets owed by teachers for free as he recognizes how many teachers buy items from their own money to support their students.

It is a wonderful, very generous gesture that is greatly appreciated. It is great to see ethical, community centered businesses in Victoria. Thank you Dusty!

I had the faded and tattered remains of my grandparents’ living room rug, a memento I feared had reached the point of no return.

When I brought it to Luv-A-Rug for appraisal, I was impressed by the staff: personable, deeply knowledgeable (the provenance of my rug was accurately described on sight, along with comments on the specific looms that wove it), deeply interested in the rug for its own sake (this business is a labour of love and personal fascination) and deeply committed to customer satisfaction.

Also frank and upfront about the necessary costs involved when a large rug is given hand-washing and hand-stitching.

I wasn’t fed any fantasies about what miracles might be achieved, but I was given a clear, obviously informed estimate on what could and could not be done, along with step-by-step descriptions of how the rug would be treated – along with excellent tips on how to prolong its life in the future.

The results were striking. Vivid colours had resurfaced, and the stitching was precise and elegant, looking more like a set-piece of old-fashioned craftsmanship than a repair.

All very much to my aesthetic, domestic and emotional satisfaction.

Luv-A-Rug stood by their work, and it was work worth standing by.

Plus, the staff’s personal interest in what they do brings special qualities to the overall experience that a “mere business” cannot provide.

Our basement carpet hadn’t been cleaned in a while and showed dirt in the main tracked areas.

We saw an ad by Luv A Rug about a waterless method of cleaning a carpet. We contacted Luv A Rug and spoke with Dusty who explained the process. What we liked is that this is a do it yourself procedure and there is no waiting for someone to show up, so that we could do this on our own when convenient.

We dropped by Luv A Rug as arranged, picked up the cleaner and applicator and proceeded to clean the carpet.

The results were great and we now have a clean carpet once again. The cost was very reasonable.

We would recommend this method of cleaning your carpet unreservedly and won’t hesitate to repeat the process.

After being recommended by a neighbour, I called Luv a Rug to have my living room area carpet cleaned plus 3 kitchen carpets.

When they came back I was totally overwhelmed at how beautiful they looked, like brand new! I would highly recommend Luv a Rug to anyone and everyone.

The total experience was pleasant. Dusty proved that he cares and wants customers to be satisfied more than anything. Thank you Dusty.

I have a small rug that I got in Egypt many years ago.

I loved it so much it was my everyday kitchen rug but I had never had it cleaned.

It was beautiful again when I went to pick it up but then we noticed some spots had started to rot. Since it wasn't noticed earlier Luv-a-Rug offered to repair it for free!

I would definitely recommend them for all your rug cleaning or repairs!

We took 2 rugs in that were pretty dirty and needed scotch guarding as well. They looked great when we picked them up and were treated very well by the guys at Luv-A-Rug.

We will be taking one of the area rugs back for re-cleaning as about 2 days after we got the rugs home we got a puppy and I'm afraid we have a whole bunch of new stains to contend with!

We will wait until the puppy is fully house trained before we attempt another clean!

Thank goodness for the scotch guarding!

Took in a very soiled area rug.

I was met inside by Dusty and he came out and took the rug inside. He asked what I would like done and I said just get it clean please. I returned 2 weeks later as promised.

Dusty laid out the rug and it was like new he even took the time to trim the fringes on the end of both ends of the rug. Was very happy with the service and the finished job. Well done.

I had had my old Axminster wool carpet cleaned by Lug a Rug in the 90’s when I inherited it from my Aunt & a few times by in home carpet cleaners but was never really satisfied. When I saw a show on CHEK TV showing Luv a Rug’s cleaning procedure I thought “ This is what my carpet needs”.

I called & who did I get - the owner- Wow! He said we’ll have it picked up today and a few hours later these nice people picked it up.

Dusty called the next day to say that it was done & looked great but need new binding & quoted me a price for everything. I said go ahead. In less than a week he called to say that he was coming up Island & could deliver it on his way & he would be here in just over an hour.

How’s that for great service?Two hours later Dusty called & said his truck had broken down at Galaxy Motors & needed a part which they were waiting for. Ten minutes later Dusty called again & said they were lending him a vehicle & he would be here in 10 min.

He & his Buddy not only brought in my Gorgeous Sparkling Clean Carpet, they laid it down for me & put my furniture back for me. ( I had hurt my back)

It was such wonderful service & so nice to deal with the person in charge who knows what’s going on. It was such a smooth operation! Thanks Dusty & Crew! Awesome work??

Our small area endured years of traffic, pets and spills.

We were close to disposing of the rug as we didn't think much could be done to save it.

After a telephone consultation, and the price being reasonable, we decided to give cleaning a try. That was a good decision, as Luv-a-Rug brought life back into our rug.

The cleaning removed several stains we thought were permanent and there was no lingering odour. Highly recommend this service and this company.

I had several area rugs and stair mats.
Dusty cleaned and rebound their edges so they were as good as new.
I was extremely pleased with his work and will certainly bring future work to him.
I would recommend him because of his knowledge and the quality if his work

We used Luv-a-rug to clean two of our area carpets, , and we are very pleased that we did! They are two Persian carpets, and the finished product looks and feels and smells fresh! So good in fact, that my son pinched one of them! We also purchased Dusty’s premium underlay for five area carpets, and it’s the best we’ve ever had! Service was top notch, and Dusty and Martin are both very pleasant to deal with. Thank you!!

Great service and detailed information to help us care for our rug. We also learned a lot about the history of our rug which brings deeper meaning and enjoyment of it. It was returned to us cleaned and cared for.

My experience was fabulous!! I brought in a good wool rug that very much needed a proper cleaning, and the great guys at Luv a Rug did a super job. They were great to deal with, too...very knowledgeable, friendly and efficient. I cannot recommend them enough on all scores. My cleaned rug looks amazing and is even softer than before!

I got my carpet from the auction, and had it cleaned by another company.

I wasn’t satisfied with the cleaning and explained that they couldn’t remove some stains. I decided to wait for another year and called LUV-A-RUG to see if they could do a better job.

To my delight and amazement, my wool carpet came back looking like it must have looked when it was brand new.

The colours are vibrant and the rug smells clean and fresh.

LUV-A-RUG was even able to remove the stains I was told couldn’t come out, by the first cleaner I tried last year.

I would definitely recommend LUV-A-RUG to anyone needing their carpets cleaned. Stephen Roberts, Team Leader at LUV-A-RUG, even gave me a bottle of spot cleaner to keep my carpet as beautiful as it is now.

We have used Luv-a-Rug twice now-the first after we inherited some Persian rugs that were moth infested, and more recently for cleaning after finally getting our puppy house-broken.....need I say more?

Both times we were very happy-the rugs came back clean and fresh, and we also took advantage of their moth treatment service to prevent further damage. These people are passionate about rugs and provide great, friendly service. We definitely recommend them.

Excellent in all aspects of the experience Great personality great work and on time. The best it could be.

I was really pleased with my experience and the results with my recent rug and horse blanket service from Luv-A-Rug. I had a lovely hand made rug that I had purchased in Morocco many years ago. It was not only grubby from use and pets; but it was stained from a pet that became ill. It now looks beautiful again and they took great care of it. I was also really pleased with the results of the cleaning and water proofing of the three horse blanket I took in at the same time. I chose this company on the recommendation of some horse friends and I would not hesitate to recommend them based on my experience.

I have two forty-five year old Belgian wool area rugs that have not been cleaned in 6 years.

One sits at the front door and gets lots of outside foot traffic. Luv-A-Rug cleaned them both and they were ready to be picked up in less than a week.

They look almost like new. I definitely recommend Luv-A-Rug to anyone who owns area rugs.

I took in an Indian woolen area rug that has been in our family for forty years.

It has always been in a highly used family area. It was dirty from wear and looked dull, especially the edges and the fringe. We had had the rug cleaned in the past by another company with so-so results.

We chose to try Luv-A-Rug based on on-line reviews and word of mouth. They did a fantastic job with our rug – bought back the colour and did an excellent job of the edges and fringe in particular.

It looks great and it is so nice to have this keepsake restored. I was very impressed with the individuals I dealt with when I dropped off and picked up the rug.

Very professional, knowledgeable, and interested in providing the highest quality service. I recommend Luv-A-Rug most highly.

I was extremely pleased with my experience with Luv-A-Rug. I had two good quality area rugs that were very badly stained when our dog was very ill .
I thought perhaps they were past the point of cleaning but decided to call LAR. I spoke with Dusty who offered to come take a look at them at no charge for this service, no matter the outcome.
He arrived, assured me that they could clean them and off they went. The end result was amazing , the rugs look and smell fantastic , just like new! I highly recommend LAR , the service was excellent , and I could not be happier with my rugs!

Simone W

Great Service and a beautiful carpet !

Luv-a-rug offers great service. They are knowledgeable, courteous, and efficient. My rugs always look bright and clean and have a pleasant non-chemical scent. I’ve been taking my rugs there for about 15 years and will continue to do so. I highly recommend Luv-a-rug!

I have hired other rug cleaners in Victoria and found them to be adequate but expensive.

I tried Luv-A-Rug for my two Persian area rugs which were long overdue for cleaning from pet accidents. I could not be more pleased with the results.

Beautiful, back to new, odour and stain free at a very reasonable cost. Highly recommend this business and Dusty is cheerful, friendly and accommodating.

Very friendly knowledgeable family business with excellent customer service.

Rug was beautifully cleaned and repaired (they took the fringe off and bound the ends. Cat is not happy).

AND they do horse blankets and sheepskin rugs! And even more as they have an upholstery service as well!
Highly recommended.

Hello Dusty & Your Team @ Luv A Rug, I would like to say a Big "Thank You!" to your Team for their eye for detail, and thorough cleaning of my braided rug.

It is perfect! It is so good to know that you, and your Team, are Quality oriented and care about not only rugs, but customers. I am completely satisfied and will always recommend your business to others!

Congratulations to all of you for your extraordinary care and dedication to the service you provide. Excellent Team work !! Thank You so very much! Sincerely, Shirley Smith

It was time to put my lovely Gabbeh rug aside for the next few years until one of my children move out and want the warm wool under their feet. Not only did Luv-A-Rug clean and spray it with a non-toxic moth repellant, but more importantly they advised me on how to wrap and store it safely. I have full confidence that this method will allow me to store my precious rug until it is once again rolled out. Thank you, Dusty and team!

We bought a beautiful wool area rug for our living room at United Floors. The salesman suggested that we take the rug to Luv-A-Rug to get it treated for protection to help resist potential stains. I am always cautious about any kind of chemical treatment for any product and was pleased to learn that Luv-A-Rug does not use chemicals that harm the environment or put the staff at any health risk.

We bought our rug on December 14th, and I wanted the treatment done before Christmas.

When I phoned Luv-A-Rug to find out if that was possible, I was told to bring my rug in that same morning and that I could get it back before they closed that day. Everything about the experience was positive. I arrived with the rug, six hours later I picked it up and brought it home. I was able to put it on the floor immediately, there is no chemical scent, and I’m less worried that it might get stained if holiday foods are accidentally spilled on it. Luv-A-Rug staff were friendly and professional.

They had a lot of customers and were very efficient. They obviously know what they are doing. I’ll definitely use their service again and will recommend it to my friends.